HRMHA355
Help Requirements Syllabus The Class Library Communicate Instructor
HA400 : The Class: Step 3 -
Product/Service Management

 

(P2, S3)

Phase Two (P2):  Supply and Demand Strategy

Step 3 (S3): Product/Service Management 

Reminder: WEB CLASS, ALL ASSIGNMENTS ARE DUE ON THE FRIDAY OF THE WEEK ASSIGNED AT 5:00 PM

Phase I - Personal and Professional Strategy
Step 1: Professional Management
Topics (1-5)
Step 2: Personal Management
Topics (1 - 4)
 
 
 
 
 
 
 
 
 
 

 

 Phase II - Supply and Demand Strategy
 
THE FOLLOWING IS THE STEP YOU ARE WORKING ON!
  • Step 3: Product/Service Management (P2, S3)
  • Topic 1. Yours & Competitor's Product/Service (P2, S3, T1)
    • Step 4: Customer Management
    Topics (1 - 3)
     
     
     
     

    Phase III -Customer Acquisition and Maintenance Strategy
    Step 5: Presentation Management 
    Topics ( 1 - 4)
    Step 6: After-Sale Implementation & Service Management

    (Topics (1 - 2)

    		 Phase IV - Evaluation & Improvement Strategy
    Step 7: Evaluation and Improvement Strategy
    Topics (1 - 2)
    Step 8: Continuous Quality Improvement (After This Course & Optional)
    Topics (1 - 4)


    GO TO NEXT "STEP" IN MODEL

    Once you have completed this module you should:

    Go on to Step 4 Customer Management


     

    SEND E-MAIL TO PROFESSOR

    Send E-mail to "Dr. Mac," (Richard G McNeill Ed.D., CHME)
    or call (520) 523-1713

    GO BACK TO MAIN CLASS HOME PAGE

    Once you have finished you should:

    Go back to Hospitality Sales Management

     

     

     

    Copyright © 1999 Northern Arizona University
    Copyright © 2000 Richard G. McNeill
    ALL RIGHTS RESERVED