Customer Management

Customer Management

(P2, S4)

Phase Two (P2): Supply and Demand Strategy

Step 4 (S4): Customer Management

Reminder: WEB CLASS, ALL ASSIGNMENTS ARE DUE ON THE FRIDAY OF THE WEEK ASSIGNED AT 5:00 PM

Phase I - Personal and Professional Strategy
Step 1: Professional Management
Topics (1-5)
Step 2: Personal Management
Topics (1 - 4)

Phase II - Supply and Demand Strategy
Step 3: Product/Service Management
Topic (1)

THE FOLLOWING IS THE STEP YOU ARE WORKING ON!

Step 4: Customer Management (P2, S4)

Topic 1. Understand Buyer Motivation (P2, S4, T1)

Topic 2. Customer Database Management (P2, S4, T2)

Topic 3. Building and Maintaining Relationships (P2, S4, T3)

Phase III -Customer Acquisition and Maintenance Strategy
Step 5: Presentation Management
Topics ( 1 - 4)
Step 6: After-Sale Implementation & Service Management
Topics (1 - 2)

Phase IV - Evaluation & Improvement Strategy
Step 7: Evaluation and Improvement Strategy
Topics (1 - 2)
Step 8: Continuous Quality Improvement (After This Course & Optional)
Topics (1 - 4)

GO TO NEXT "STEP" IN MODEL

Once you have completed this module you should:

SEND E-MAIL TO PROFESSOR

Send E-mail to "Dr. Mac," (Richard G McNeill Ed.D., CHME)
or call (520) 523-1713

GO BACK TO MAIN COURSE HOME PAGE

Once you have finished you should: