HRMHA355
Help Requirements Syllabus The Class Library Communicate Instructor
HA400 : The Class: Step 5 -
Presentation Management

 
 
(P3, S5)

Phase Two (P3):  Customer Acquisition and Maintenance Strategy

Step (S5): Presentation Management 



 


 



Reminder: WEB CLASS, ALL ASSIGNMENTS ARE DUE ON THE FRIDAY OF THE WEEK ASSIGNED AT 5:00 PM

Phase I - Personal and Professional Strategy
Step 1: Professional Management
Topics (1-5)
Step 2: Personal Management
Topics (1 - 4)
Phase II - Supply and Demand Strategy
Step 3: Product/Service Management
Topic (1)
Step 4: Customer Management
Topics (1 - 3)

Phase III -Customer Acquisition and Maintenance Strategy

THE FOLLOWING IS THE STEP YOU ARE WORKING ON!
Phase IV - Evaluation & Improvement Strategy
Step 7: Evaluation and Improvement Strategy
Topics (1 - 2)
Step 8: Continuous Quality Improvement (After This Course & Optional)
Topics (1 - 4)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

GO TO NEXT "STEP" IN MODEL

Once you have completed this module you should:

Go on to Step 6 After-Sale Implementation & Service Management



 

SEND E-MAIL TO PROFESSOR

Send E-mail to "Dr. Mac," (Richard G McNeill Ed.D., CHME)
or call (520) 523-1713


GO BACK TO MAIN COURSE HOME PAGE

Once you have finished you should:

Go back to Hospitality Sales Management

 


NAU

Copyright © 1999 Northern Arizona University
Copyright © 2000 Richard G. McNeill
ALL RIGHTS RESERVED