After-Sale Management |
(P3, S6)
Phase I - Personal and Professional Strategy Step 1: Professional Management Topics (1-5) Step 2: Personal Management Topics (1 - 4)
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Phase II - Supply and Demand Strategy
Step
3: Product/Service Management
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Phase III -Customer Acquisition and Maintenance Strategy Step
5: Presentation Management Step 6: After-Sale Implementation & Service Management(P3, S6) Topic 1. After-Sale Service Process - Concepts (P3, S6, T1)Topic 2After-Sale Service Processs - Strategies (P3,S6, T2)
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Phase IV - Evaluation & Improvement Strategy
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Once you have completed this module you should:
Go on to Step 7: Metrics & Evaluation Management
SEND E-MAIL TO PROFESSOR
Send E-mail to "Dr. Mac,"
(Richard G McNeill Ed.D., CHME)
or call (520) 523-1713
Once you have finished you should:
Go back to Hospitality Sales
Management
Copyright © 1999 Northern
Arizona University
Copyright © 2000 Richard G. McNeill
ALL RIGHTS RESERVED