HRMHA355
Help Requirements Syllabus The Class Library Communicate Instructor
HA400 : The Class: Step 2-
 Personal Management

(P1, S2)

Phase One (P1):  Personal and Professional Strategy

Step 2 (S2): Personal Management 



 
 


Reminder: WEB CLASS, ALL ASSIGNMENTS ARE DUE ON THE FRIDAY OF THE WEEK ASSIGNED AT 5:00 PM


 
Phase I - Personal and Professional Strategy
Step 1: Professional Management
Topics (1-5)
 
THE FOLLOWING IS THE STEP YOU ARE WORKING ON!
  • Step 2: Personal Management (P1, S2)
  • Topic 1. Selling and Your Career (P1, S2, T1)   
  •         
  • Topic 2. Essential Personal & Team Skills (P1, S2, T2)
  • Topic 3. Ethics(P1, S2, T3)      
  •                                    
  •   Topic 4. Communication Styles (P1, S2, T4)                
       

    •  

    		 Phase II - Supply and Demand Strategy
    Step 3: Product/Service Management
    Topic (1)
    Step 4: Customer Management
    Topics (1 - 3)
     
     
     
     
     
     
     
     
     
     
     
     
     

     
    Phase III -Customer Acquisition and Maintenance Strategy
    Step 5: Presentation Management
    Topics ( 1 - 4)
    Step 6: After-Sale Implementation & Service Management
    Topics (1 - 2)    		 Phase IV - Evaluation & Improvement Strategy
    Step 7: Evaluation and Improvement Strategy
    Topics (1 - 2)
    Step 8: Continuous Quality Improvement (After This Course & Optional)
    Topics (1 - 4)
       
    GO TO NEXT "STEP" IN MODEL

    Once you have completed this module you should:

    Go on to Step 3 Product/Service Management

     

     

    SEND E-MAIL TO PROFESSOR

    Send E-mail to "Dr. Mac," (Richard G McNeill Ed.D., CHME)
    or call (520) 523-1713

    GO BACK TO MAIN COURSE HOME PAGE

    Once you have finished you should:

    Go back to Hospitality Sales Management

     

    NAU

    Copyright © 1999 Northern Arizona University
    Copyright © 2000 Richard G. McNeill
    ALL RIGHTS RESERVED